PrototypeNexus-owned product
Hafa Help
Local help that keeps Guam working.
A trusted-services marketplace for Guam, built as a working MVP: customers post jobs, verified local helpers quote, payment is held on-platform and released when the work is confirmed done. The core trust rule (no booking, no contact) is enforced in the data layer, not the copy.
The problem
Finding trustworthy help on Guam runs on Facebook groups and word of mouth: no verification, no recourse, and the good providers are buried in the noise.
The system
A transaction platform rather than a directory: verification before visibility, payment held until completion, and contact details that literally don't exist for a helper until a booking is paid.
Inside the system
- Job posting with photos, village, urgency, and budget
- Auto-matching of approved helpers by category and village
- Quote → accept → checkout with held payment and fee breakdown
- Contact and address revealed only after a paid booking
- In-app messaging that filters phone numbers, emails, and pay-me-cash bypasses
- Per-category helper approval across five verification levels
- Reviews only from completed bookings
- Customer, helper, business, and admin portals: the full loop works end to end
